Responsible Gaming
at a99bed — Your Wellbeing Comes First

Section 1

At a99bed, responsible gaming is not a box-ticking exercise — it is a core pillar of how we operate. We firmly believe that a sustainable, enjoyable online casino and sports betting experience is only possible when players are fully informed, properly protected, and empowered to make choices that align with their personal circumstances and financial realities.

Our responsible gaming programme is designed with every Bangladeshi player in mind, from first-time visitors exploring our cricket betting markets to experienced players enjoying our 1,000+ certified casino games. Regardless of your experience level, the same protections and support mechanisms are available to you at all times, free of charge, without any waiting period, and without any negative impact on your account standing.

a99bed's responsible gaming framework is built around four core principles:

• Prevention: Clear information about gambling risks, presented upfront and without obscuring language;
• Protection: Practical tools — deposit limits, session controls, time-outs, and self-exclusion — that put you in control;
• Early Intervention: Proactive monitoring for signs of problem gambling behaviour, with timely and compassionate outreach;
• Support: Direct access to our trained support team and referrals to specialist counselling services when needed.

We review and update our responsible gaming policies regularly to reflect best practice. This page was last updated on 1 January 2026 and represents the current state of our programme as of that date.

Section 2

a99bed enforces a strict minimum age policy of 18 years for all users. This requirement applies to every aspect of the Platform, including account registration, deposits, game play, live casino participation, cricket betting, and bonus redemption. No exceptions are made under any circumstances.

2.1 — Age Verification Process

Upon registration, a99bed requires all users to confirm that they are 18 years of age or older. This declaration is legally binding under our Terms & Conditions. In addition to self-declaration, a99bed conducts Know Your Customer (KYC) age verification as part of our standard account review process. You may be asked to provide:

• A valid government-issued National Identity Card (NID) issued by the Bangladesh Election Commission;
• A valid passport (for international players or where NID is unavailable);
• A driving licence or other official age-proving document.

Until age verification is satisfactorily completed, a99bed reserves the right to restrict withdrawals and limit Platform access. Accounts found to belong to individuals under the age of 18 will be suspended immediately, all winnings will be forfeited, and deposits will be returned minus any bonus amounts already used.

2.2 — Why We Take Age Verification Seriously

Gambling before the age of 18 carries a significantly elevated risk of developing gambling-related harm in later life. Young people are at a developmental stage where impulse control, risk assessment, and financial understanding are still maturing. By enforcing rigorous age checks, a99bed fulfils both its ethical responsibility and its duty to protect the most vulnerable members of society from harm.

Section 3

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person loses the ability to control their gambling despite experiencing negative consequences. It can affect anyone, regardless of income, background, or previous gambling experience. Early recognition is the most effective pathway to recovery.

a99bed encourages all players to reflect honestly on their gambling behaviour from time to time. The checklist below outlines common warning signs. If you recognise three or more of these behaviours in yourself, we strongly encourage you to use our self-exclusion or time-out tools and to reach out for support.

Section 4

One of the most effective ways to keep your gambling within safe boundaries is to set a strict budget before you play — and to stick to it. a99bed provides a suite of financial limit tools that allow you to cap your spending at the account level, independent of any in-game settings.

4.1 — Available Limit Types

4.2 — How to Set or Adjust Your Limits

Deposit and spending limits can be set, reviewed, and adjusted by contacting our support team at [email protected] with the subject line "Limit Request". Please include your registered username and the specific limit type and amount you wish to apply.

• Reducing a limit: Takes effect immediately upon confirmation by our support team;
• Increasing a limit: Subject to a mandatory 72-hour cooling-off period before the increase takes effect. This delay is intentional and is designed to give you time to reconsider;
• Removing a limit entirely: Subject to a 7-day cooling-off period and a secondary review by our responsible gaming team.

Section 5

Sometimes you simply need a break. a99bed's time-out tools allow you to pause your account for a defined period without permanently closing it. Time-outs are ideal for players who recognise that they are playing more than intended but are not yet at a point where full self-exclusion is necessary.

5.1 — What Happens During a Time-Out

• You cannot log in to your a99bed Account during the time-out period;
• All scheduled or pending bets placed before the time-out was activated will still be settled normally;
• Your account balance, transaction history, and personal settings are preserved in full;
• You will not receive any promotional emails or marketing communications during the time-out period;
• The time-out cannot be cancelled early — this is intentional to ensure the break is meaningful.

5.2 — Session Reminders

In addition to time-outs, a99bed can configure session duration reminders for your account. When enabled, a notification will appear after a set period of continuous play (e.g., 60 minutes, 90 minutes, or 2 hours) reminding you how long you have been playing and how much you have wagered in that session. To enable session reminders, contact [email protected] with the subject line "Session Reminder Request".

Section 6

Self-exclusion is the strongest responsible gaming tool available at a99bed. It is designed for players who have identified that their gambling has become problematic and who require a binding, enforced break from the Platform for an extended period. Unlike a time-out, self-exclusion cannot be reversed during the exclusion period and is treated with the highest level of seriousness by our team.

6.1 — Self-Exclusion Periods

a99bed offers the following self-exclusion durations:

• 6 Months — minimum available self-exclusion period;
• 1 Year — recommended for players experiencing moderate gambling-related difficulties;
• 3 Years — for players whose gambling has caused significant financial or personal harm;
• 5 Years — for players with a history of severe gambling disorder;
• Indefinite / Permanent — for players who wish to permanently close their account and never return to the Platform.

6.2 — How to Request Self-Exclusion

1. Contact Support: Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you are requesting.
2. Confirmation: Our responsible gaming team will confirm receipt of your request within 2 hours and will action the exclusion within 24 hours. The exclusion takes effect from the moment it is confirmed, not from the moment you first requested it.
3. Account Locked: Once confirmed, your a99bed Account will be locked. You will not be able to log in, deposit, place bets, or access any part of the Platform during the exclusion period.
4. Balance Withdrawal: Any remaining balance in your account at the time of self-exclusion will be returned to your nominated bKash, Nagad, or bank account within 5 business days.
5. Communications Stopped: All promotional and marketing communications from a99bed will cease immediately. If you continue to receive marketing communications after your self-exclusion has been confirmed, please notify us at once.

6.3 — Returning After Self-Exclusion

When a self-exclusion period expires (where a fixed duration was selected), your account will NOT automatically reactivate. You must make a written request to our support team to reopen the account. Before reinstatement, our responsible gaming team will conduct a welfare review and may recommend additional support resources. A mandatory 7-day cooling-off period applies to all reinstatement requests after a self-exclusion.

Section 7

a99bed's in-house support team is always your first point of contact for any responsible gaming concern. However, we also strongly encourage players who are experiencing significant gambling-related difficulties to seek specialist support from qualified counsellors and helplines. Below is a selection of resources that may be helpful for players in Bangladesh and beyond.

Section 8

Parents and guardians have a vital role to play in preventing underage access to online gambling platforms. a99bed strongly encourages all adults in households with children to take proactive steps to ensure that minors cannot access the a99bed Platform or any other gambling website.

8.1 — Practical Steps for Parents

• Keep your login credentials private: Never share your a99bed username, password, or OTP verification codes with your children. Store passwords in a secure password manager;
• Log out after each session: Always log out of your a99bed Account on shared devices. Do not rely on browser autofill to keep sessions inactive;
• Use device parental controls: Both Android (Google Family Link) and iOS (Screen Time) offer built-in parental control systems that can restrict access to specific websites and app categories;
• Install filtering software: Third-party content filtering tools such as Net Nanny, Qustodio, or Bark can be configured to block gambling-category websites across all browsers on a shared device;
• Educate your children: Talk to your children about the risks of gambling, the legal age restriction, and why gambling is an adults-only activity.

8.2 — Reporting Suspected Underage Access

If you believe that a minor has accessed or attempted to access the a99bed Platform using your account or by registering a new account, please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We will investigate promptly, suspend any implicated account, and work with you to secure your account against further unauthorised access.

a99bed takes underage gambling reports with the utmost seriousness. All reports are investigated within 24 hours, and any account found to be held or accessed by a person under 18 will be permanently closed in line with our Terms & Conditions.